Thank you for choosing the Biodiesel store!

The National Biodiesel Board is dedicated to your satisfaction. However, sometimes problems will while you are shopping. When this happens please take time to walk through these steps BEFORE calling or emailing us.

If you are receiving an error message, please print or write down the error message first.

Most problems are the result of corrupted "cookies" on your computer and can be fixed by deleting your cookies and allowing time for your previous session to expire.

Follow these steps.

Microsoft Windows 98 and later (For other browsers, click here.)
1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. In Control Panel, double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.
5. Wait 5 minutes, restart Internet Explorer and return to the Biodiesel Store.

Contact us

National Biodiesel Board

3337a Emerald Lane
PO Box 104898
Missouri - Jefferson City (65110-4898)
UNITED STATES
Phone  (573) 635-3893
Email  orders@biodiesel.org;scottw@ultraweb.net

Online orders may be placed 24 hours a day, seven days a week through our on-line shopping system. For the most expeditious and accurate processing, on-line ordering is strongly recommended.  However, you may also mail or fax your order. See instructions here.  Telephone orders ARE NOT ACCEPTED.

To order an item, select an item and click the "Add to Cart" button. Your items will appear in your shopping cart.

If you wish to modify the order quantity, simply change the quantity or remove the item from your cart completely and then click the "Recalculate" button.

As you proceed through the Checkout process, your shipping charges will automatically be calculated.

Your Order Summary Screen will detail your order including shipping charges and any applicable discounts.

After you enter your credit card information, your order will be submitted, and the ordering process is complete.

At the completion of your order, an Order Confirmation will be sent to the email address that you provided during checkout. 

Questions regarding the ordering process may be directed to orders@biodiesel.org.

While online ordering is the preferred method, you may also submit your order by fax, or postal mail. Telephone orders ARE NOT ACCEPTED.

To order by fax and pay by credit card, you must proceed through the checkout process and print your final Order Summary screen (this is prior to inputting your credit card information) and fax it along with your billing/shipping address and credit card information to (573) 635-7913. Please make sure that you print the FINAL Order Summary screen which includes shipping fees. Orders submitted without accurate shipping fees will not be accepted.

To order by postal mail, and pay by check (please allow an additional 10 business days for check orders), money order or credit card, you must proceed through the checkout process and print your final Order Summary screen (this is prior to inputting your credit card information) and mail it along with your billing/shipping address and your payment to:

National Biodiesel Board
P.O. Box 104898
Jefferson City, MO 65110-4898
United States

Please make sure that you print the FINAL order summary screen which includes shipping fees.
Orders submitted without accurate shipping fees will not be accepted.
Handwritten orders will not be accepted.

All prices are in US dollars. Online/Fax order payment is accepted via Visa and MasterCard only. Your card is not charged until your order ships.

Mail order payment is accepted via Visa, MasterCard, check or money order payable to National Biodiesel Board.  

In stock merchandise will normally be shipped within 48 hours. Embroidered items will be shipped within 2-4 weeks. You will be notified via email if any items are our of stock.

Express delivery service is also available at an additional cost (see rates on the shipping options page during checkout).

You will receive an email to confirm when your order ships.

We cannot deliver to P.O. Box addresses except Military addresses.

Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days with a return authorization number and a copy of your receipt. Please note that books, videos, CDs and DVD's can only be exchanged for the same title.

• All returns/exchanges must be received by our returns department within 15 days of receiving your order. (NOTE: Our manufacturers enforce a strict 15-day return policy with all garments. Therefore, we cannot issue any refunds if you attempt to return an item after the 15-day period.)
  
  
• All returns/exchanges must have a return authorization number. To receive a return authorization number, simply call us toll free at 800.841.5849. A representative will then guide you through the process of returning or exchanging an item.
  
  
• All returns are subject to a 25% restocking fee.

(NOTE: We require return authorization for internal processing and quality control. If a package is returned without a return authorization number, excessive time and resources are expended in attempts to link the package with the proper customer file. Any packages returned without a return authorization may be rejected and are not our responsibility. If you need to return/exchange an item(s), please simply follow our simple guidelines to avoid any unnecessary and unwanted delays/fees. Thank you for your consideration.)